Privacy Policy
Overview
Privacy Policy Overview Open Systems Consulting Pty Ltd ABN 33 071 026 367 recognises the importance of safeguarding your personal information.
Your privacy is important to us and we want to manage your personal information in a professional and responsible manner.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Open System Consulting. This policy is not applicable to any information collected offline or through channels other than this website.
This Privacy Policy sets out how we will protect your privacy rights in the collection, storage, use and disclosure of your personal information. We seek to comply with the applicable privacy laws, specifically the Australian Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles (APPs) and Australian Competition and Consumer Commission (ACCC).
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Collection of Personal Information
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
Can Your Choose Not To Disclose Your Personal Information?
If you contact us to make a general inquiry about our business or products, you do not have to identify yourself or provide any personal information unless you require us to get back in touch with you at a later stage, address a complaint or request that necessarily requires us to use your personal information, or if you would like us to send you further information or products.
You can also notify us that you wish to deal with us by not identifying yourself or using a pseudonym. However, if we are not able to collect personal information about you we may not be able to provide you with the products, services, information or assistance you require.
For example, we will not be able to send you information about our products if you have not provided us with a valid email address or phone number.
Use of Your Personal Information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalise, and expand our website
- Understand and analyse how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Do We Disclose Your Personal Information to Third Parties?
When you provide your personal information to us, we may disclose it to third parties in connection with the purposes described above (see the “Use of your personal information” section).
The types of persons and organisations to which we may disclose your personal information include the following:
our related companies;
any potential third party acquirer of our business or assets, and advisors to that third party;
organisations with whom we have arrangements or agreements for the purpose of promoting our products or services and any agents used by us in administering such arrangements or agreements;
our employees, agents, contractors, distributors, licensees and third party service providers who assist us to carry on our functions and activities e.g. payment systems operators and financial institutions, cloud service providers, data storage providers, shipping companies, telecommunications providers and IT support services providers (including to maintain our website);
third party service providers authorised by us to conduct promotional, research, analytics or marketing activities;
our professional advisors (such as lawyers, accountants or auditors) and insurers, when needed; third parties to whom you have authorised us to disclose your information (e.g. referees); and
other parties to whom we are authorised or required by law to disclose information.
If we disclose your personal information to third parties we will use commercially reasonable efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with the Privacy Laws. For example, to the extent commercially reasonable, by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.
Although we do not actively disclose your personal information to third parties, we do engage digital service providers such as Google and Facebook, which will have access to certain Digital Information relating to you. Please refer to the section below relating to “Digital Information and Cookies”.
Digital Information and Cookies
We also use technologies to collect technical information and general analytics.
“Cookies” are a standard for storing small pieces of data on a web client (i.e. the web browser on your computer). Open Systems Consulting websites store a unique ID on your web client in order to identify you while using the website. Some cookies are necessary to make our website work or to facilitate the transmission of a communication. You may be able to disable these in your browser settings but this may negatively affect your experience with our website. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org.
In addition, Open Systems Consulting has implemented certain Google Analytics Advertising Features on its website. These include Data Collection for Google Analytics Search & Display Network Remarketing, Audience Demographics & Interests Reporting and Display Network Impression Reporting. As part of the Google Analytics Features used on the website, Open Systems Consulting may also use Google Analytics cookies and advertising cookies.
You can opt-out of the Google Analytics Advertising Features you use, including through your browser Ads Settings, Ad Settings for mobile apps, or any other available means. Please refer to Google Analytics’ currently available opt-out add-on to your web browser to prevent access to your Digital Information.
These features may provide us with marketing insights into certain customer attributes and preferences when using the internet and various digital platforms (Digital Information).
Digital Information we may collect may include the Internet protocol (IP) address used to connect your computer to our website, login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, the full Uniform Resource Locators (URL) clickstream to, through and from TYG’s website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
However, given that this information may not always be personally identifiable information, it may not constitute personal information.
By using our websites, you are consenting to the use of these technologies in accordance with this Privacy Policy.
Consumer Data Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us.
How You Can Complain About A Privacy Issue
You may make a privacy complaint in relation to personal information we hold about you by contacting us as described in the “How to contact us” section below.
If your make a privacy complaint, a suitable staff member will investigate the matter and attempt to resolve it as soon as reasonably possible (usually within 30 days of receipt of complaint). Open Systems Consulting takes such matter seriously and we will use all reasonable efforts to promptly deal with the matter.
We will seek to deal with you via phone. If your consider your concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements you can contact the Office of the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.
Changes To This Privacy Policy
Open Systems Consulting reserves the right to modify or update this Privacy Policy at any time at our discretion. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at tp***@op********.au or you may call us on 02 9411 6554.
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